Privacy policy
Last updated 9 November 2026 · by the AgentBell team at Surge Software
AgentBell is operated by Surge Software Solutions Private Limited (“we”). This policy explains what we collect when you use AgentBell and why.
What we collect
- Account: your email, name (optional), a bcrypt hash of your password and your time zone.
- Agent status events sent by the hook on your computers. Every field is listed on the Security page. We never receive source code, diffs, file contents, full prompts or the agent’s answers.
- Connected computers: the computer name and operating system you approve, and when it last sent an event.
- Push subscriptions: the address your browser’s push service gives us so we can send alerts.
- Telegram (only if you connect it): your Telegram chat ID.
- Payments: Razorpay order and payment IDs and amounts. Card, UPI and bank details go to Razorpay, not to us.
- Basic server logs (IP address, time, page) for security and rate limiting, kept up to 30 days.
Why we use it
We use this data to show your agents’ status, send the alerts and digests you turn on, take payments, keep the service secure and answer your emails. We do not sell your data. We do not use it to train AI models. We do not show ads.
How long we keep it
Session history is deleted automatically after 7 days (Free), 90 days (Pro) or 1 year (Team). Account data is kept until you delete your account. Payment records are kept as long as Indian tax law requires.
Who else processes it
Cloudflare (network and security), your browser’s push service (Google, Apple or Mozilla) for notifications, Razorpay (payments), Telegram if you connect it, and an email provider for the optional digest email. Data is stored on Surge Software’s own servers in India.
Your rights
You can see your data in the app. You can remove computers and push devices in Settings. Email [email protected] to get a copy of your data or to delete your account; we act within 30 days.
Cookies
We use one sign-in cookie and one cookie that remembers which workspace you opened. No tracking or advertising cookies.
Changes
If we change this policy in a way that matters, we will tell signed-in users in the app before it takes effect.