Shipping and delivery policy
Last updated 9 November 2026 · by the AgentBell team at Surge Software
AgentBell is a digital service operated by Surge Software Solutions Private Limited. Nothing physical is shipped and there are no shipping charges.
Delivery
- Your plan is active in your AgentBell account at agentbell.surgesoftware.co.in as soon as Razorpay confirms the payment, usually within a minute.
- The command-line hook is a free download (one file) that you install yourself with the command shown in the app and in the docs.
- If your plan does not show as active within 30 minutes of a successful payment, email [email protected] with the payment ID and we will fix it within 2 working days, or refund you.