Refund and cancellation policy

AgentBell is operated by Surge Software Solutions Private Limited. This policy covers payments for AgentBell Pro and Team.

Refunds

• Full refund within 7 days of payment, no questions asked.
• Duplicate or failed payments are refunded in full at any time.
• After 7 days, payments for the current period are not refundable, but you keep the plan until the period ends.

Cancellation

There is no subscription and no automatic charge. Each payment covers one month or one year. To cancel, just don’t renew: when the period ends, your workspace moves to the Free plan and your account keeps working. You can delete your account at any time by emailing [email protected].

How to ask for a refund

Email [email protected] from your account’s email address with the Razorpay payment ID if you have it. We reply within 2 working days. Refunds go back to the original payment method through Razorpay, usually within 5–7 working days, depending on your bank.